Web
Customer Help Center Website
Self-service knowledge base with intelligent routing
We created a branded help center that lets customers resolve issues via searchable guides while AI triages escalations in the background. The new site integrates with CRM and chat, reducing inbound volume and accelerating response times for complex tickets.
Key Features
- Responsive knowledge base with federated search
- Guided contact flows with AI triage
- CRM + chat integrations for escalations
- Analytics on article performance and deflection